Support

InspectorFox is a secure, offline-first field inspection tool used by authorized organizations. This page explains how to get help.

Contact us

For help with the app, the review portal, or your account, email support@inspectorfox.app. We aim to respond within two business days. Please include your organization name and, if relevant, the inspection number — never include passwords in an email.

Getting access

InspectorFox requires an account provisioned by your organization’s administrator. If you don’t have credentials, contact your administrator or email us at the address above and we’ll route your request.

Common questions

I’m offline — will I lose my work?: No. Inspections, observations and evidence are saved locally on your device and sync automatically, in order, once you’re back online. The sync screen shows the status of each item and lets you retry anything that failed.
Where are my evidence photos stored?: Evidence is stored privately inside the app and is never written to your device photo library. Each item is fingerprinted with a device-side SHA-256 hash when captured, and the server re-verifies that hash on upload.
How do I reset my password?: Password resets are handled by your organization’s administrator. Contact them or email support@inspectorfox.app.
How do I request deletion of my data?: Inspection records are retained under your organization’s control. To request access to, correction of, or deletion of your personal data, email support@inspectorfox.app and we’ll coordinate with your organization’s administrator.